Frequently Asked Questions

Have a question? We've got answers. If you don't find what you're looking for here, email us at support@naviglobal.us.

Orders & Payment

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal. All payments are processed securely and your payment details are never stored on our servers.

Can I change or cancel my order after placing it?

Because our products are custom-made to order, we can only cancel or modify an order within 24 hours of purchase. After that, production typically begins and changes are no longer possible. Please email support@naviglobal.us immediately if you need to make a change.

Will I receive a confirmation after ordering?

Yes. You will receive an order confirmation email immediately after your purchase is complete. If you do not receive it within a few minutes, please check your spam/junk folder.

Is my payment information secure?

Absolutely. Our store runs on Shopify, which uses industry-standard SSL encryption. Payments are processed by PayPal and Shopify Payments. We never store your credit card details.

Shipping & Delivery

How long will my order take to arrive?

All orders go through two phases: Production (2-7 business days) + Shipping (3-7 business days for US). Most US customers receive their orders within 5-14 business days from the order date. International orders may take up to 21 business days.

Do you ship internationally?

Yes, we ship worldwide. Please note that international orders may be subject to customs duties and import taxes charged by your country, which are the responsibility of the recipient.

How do I track my order?

Once your order ships, you will receive a tracking number via email. You can use this to track your package directly on the carrier's website. Please allow 24-48 hours for the tracking to activate.

My tracking shows delivered but I haven't received my package. What do I do?

First, check with neighbors and your building's mailroom. Then contact the carrier directly with your tracking number. If the issue persists after 3 business days, email us at support@naviglobal.us and we will do our best to assist you.

Products

How are your products made?

All Navi Global products are printed and fulfilled on demand by our partner, Printify, using professional direct-to-garment (DTG) printing technology. Each item is uniquely produced for your order, ensuring freshness and quality.

What sizing should I order?

We recommend checking the size guide on each product page before ordering. Our garments follow standard US sizing. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Will the colors look exactly like the images on screen?

We do our best to represent product colors accurately. However, slight variations may occur due to differences in monitor and screen display settings. Minor color variation is not considered a defect and does not qualify for a refund.

How should I care for my garment?

To preserve print quality and fabric life, we recommend: machine wash cold inside out, tumble dry on low heat, do not bleach, do not iron directly on the print.

Returns & Refunds

What is your return policy?

Because every item is custom-made to order, we do not accept returns or exchanges for change of mind or incorrect size selection. We do accept claims for damaged items, manufacturing defects, or wrong items received. Please see our full Refund & Return Policy for details.

My item arrived damaged or defective. What do I do?

We are sorry to hear that. Please email support@naviglobal.us within 30 days of delivery with your order number and 2-3 clear photos of the issue. We will arrange a replacement or refund promptly.

How long do refunds take?

Once a refund is approved, it is typically processed within 5-10 business days and will be returned to your original payment method.

Contact & Support

How do I contact customer support?

Email us at support@naviglobal.us. We respond within 2-3 business days. Please include your order number in all correspondence for faster resolution.

Do you have a phone number?

We currently operate as an online-only business and handle all customer support via email. We aim to respond to all inquiries within 2-3 business days.